BatteriesHome.com ships most orders the next day if placed before 4 P.M. EST. Orders generally take 2-5 business days in transit.
All credit card orders are shipped to the cardholder`s name and billing address. In order to ship to a different address, you will need to contact your credit card company and have them include the "alternate shipping address" in the notes of your account. This addition does not change your original credit card billing address and is done over the telephone.
Orders include freight insurance to cover any damage during transport.
If an item is out of stock, you will be contacted via email or telephone. You will have an opportunity to cancel the order or make changes.
No COD deliveries or PO Box deliveries.
Any discrepancies such as missing or damaged items should be addressed within 24 hours of delivery. We will work to resolve the issue promptly.
We only ship within the US at this time. Select items may be shipped to Canada. Please email us for more information and payment options.
RETURNS
To exchange an item simply call us at (616) 460-1384 for a Return Authorization Number (RA#). Please provide your name and the item(s) to be returned. You are responsible for all return shipping charges including insurance as well as the shipping cost of the new item. If the item is defective and is being replaced with the same item we will ship the new one to you at no charge. Any item(s) sent back without an RA number will be returned to sender.
Defective items or items for exchange must be received within 10 days from order delivery date.
Due to abuse in this Industry by those who purchase items for a "weekend event rental" and then return it, any returned or refused order is subject to the full shipping cost and a 17% restocking fee.
Returned merchandise must be in "brand new" condition (in original packaging, with all manuals and unfilled warranty cards). Merchandise that is received damaged, marked, or with missing packaging, will not be accepted. Buyer is responsible for all shipping costs. We will not issue refunds.
Items that do not qualify for exchanges or returns include any item that shows wear and tear.
